Refund policy

30-DAY MONEY BACK GUARANTEED

ACTIVE wishes to ensure that you are completely satisfied with your purchase. If you’re not satisfied for any reason, our return policy allows you to send back eligible merchandise within 30 days of the date of purchase for a refund of the purchase price or a replacement.

Refunds and replacements will be processed upon receipt and inspection of the item at one of our return locations.

INITIATE A RETURN

You can start a return here.

Purchasers that opted in for checkout+ will have free return shipping. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

If a returned item is deemed unsuitable for a return, Active Products reserves the right to refuse the return.

INITIATE A CARRIER SHIPPING CLAIM (LOST, STOLEN, DAMAGED ITEMS)

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.